App
Help, guidance, and technical assistance for SwiftTrack mobile application and platform users.
Existing Users & Cadets
If you are using SwiftTrack through your organisation, training provider, or college (e.g. eTRB, vocational portfolio, or audit app), your designated account administrator or administrator lead can assist directly with record assignments.
Direct Technical Support
For technical issues, login queries, offline sync questions, or app assistance, our UK-based support team is here to help you promptly.
Frequently Asked Questions
How does offline recording work on the mobile app?
You can complete activities, capture evidence, and obtain sign-offs even with no internet connection at sea or on site. Your progress is saved locally and will automatically synchronise once a stable network connection is restored.
How do I reset my password?
Use the "Forgot Password" link on the mobile app or web sign-in screen, or contact your organisation's SwiftTrack administrator to issue a reset invitation.
Need to contact our support team?
If you need further assistance or have an urgent query, you can reach out via our contact page or email us directly.