Privacy

Protecting Your Privacy

Swift Track Digital Limited is committed to protecting service user privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act, UK GDPR, and regulations governed by the UK Information Commissioner's Office - ICO) and according to standard UK business practices.

We collect information about our service users for two main reasons:

• To process orders, support requests, training record books, and operational communications from our users and their respective organisations.
• To provide you with the best possible service and technical support.

When Will SwiftTrack Make Contact?

We only make contact with our service users when it is necessary for operational delivery, when requested, or if you have consented to receive relevant updates.

We do not send unsolicited marketing communications. You hold the right to unsubscribe or opt out of any non-essential email communications at any time.

General Information Collected

The types of information we may collect include your name, email address, phone number, organisation name, job role, and support/inquiry details. We never collect sensitive personal data without your explicit consent.

All personal data is held securely in accordance with our internal security policy and UK data protection law. You can request details of the information we hold about you by contacting us at hello@swifttrack.co.uk.

Mobile Application Users (Android & iOS)

Information recorded on mobile devices using the SwiftTrack application (including offline evidence, audio, video, and documents) remains the property of the related organisation or user.

Backups of all system data are stored securely. When media or records are deleted by account holders, data remains retrievable for up to 90 days as part of SwiftTrack's secure backup system, after which it is permanently purged.

Data Rights & ICO Compliance

Under UK Data Protection law, you have the right to request access to, rectification of, or erasure of your personal data, or restriction of processing. If you have any concerns regarding how your data is handled, you may contact our data protection representative at hello@swifttrack.co.uk or lodge a complaint with the Information Commissioner's Office (ICO).